TERMS & CONDITIONS

1. Introduction

Welcome to Velour Man (https://velourman.store), operated by BYTEVOLVE COMMERCE PRIVATE LIMITED, a company incorporated under the laws of India, with its registered office at 5th Floor, Sandhya Techno-1, Raidurg, Hyderabad, Telangana 500081 (GSTIN: 36AAOCB0394H1ZH).

By accessing, browsing, or making a purchase through this website, you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with any part of these Terms, you must discontinue use of the website immediately.

These Terms constitute a legally binding agreement between you ("Customer", "User", "you") and BYTEVOLVE COMMERCE PRIVATE LIMITED ("Velour Man", "we", "us", "our").

2. Eligibility

To use this website and place orders, you must be at least 18 years of age, or if under 18, you must have consent from a parent or legal guardian. By placing an order, you represent and warrant that you meet these eligibility requirements.

You must provide accurate, current, and complete information during registration or checkout. Providing false information may result in order cancellation and account suspension.

3. Products and Pricing

3.1 Product Descriptions: We make every effort to display product colours, images, and descriptions as accurately as possible. However, due to variations in device screens and display settings, actual product colours may differ slightly from what is shown on the website.

3.2 Pricing: All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST). The final payable amount, including any shipping charges, will be clearly displayed before you confirm your order. We reserve the right to modify prices at any time without prior notice, though orders already confirmed will not be affected by price changes.

3.3 Product Availability: All products listed on the website are subject to availability. In the event that a product becomes unavailable after you have placed an order, we will notify you promptly and issue a full refund for the unavailable item.

3.4 GST Compliance: We are a GST-registered entity. GST is included in the product price and will be reflected in the invoice provided with your order.

4. Orders and Payment

4.1 Placing an Order: When you place an order on the website, it constitutes an offer to purchase the product(s). All orders are subject to acceptance by us. We reserve the right to decline or cancel any order for reasons including but not limited to product unavailability, errors in pricing or product information, suspected fraud, or violation of these Terms.

4.2 Order Confirmation: Upon successful placement of an order, you will receive an order confirmation via email (if provided) with your order number and details. This confirmation does not constitute acceptance; acceptance occurs when the product is dispatched.

4.3 Payment Methods: We currently accept Cash on Delivery (COD) and UPI payments. For COD orders, payment is due upon delivery. For UPI orders, payment must be completed at the time of checkout. We do not store any card or UPI credentials on our servers in compliance with the Reserve Bank of India (RBI) Tokenisation Guidelines.

4.4 Price Verification: While we strive to ensure accuracy, in the event of a pricing error, we reserve the right to cancel the order and issue a refund. We will not be obligated to fulfil orders placed at incorrect prices.

5. Shipping and Delivery

Shipping is available across India. Delivery timelines and charges are outlined in our Shipping Policy. Estimated delivery times are approximate and may vary based on location, weather, and courier availability. We are not liable for delays caused by events beyond our reasonable control.

Pincode serviceability is checked during checkout. If your pincode is not serviceable, we will be unable to process your order for that location.

6. Returns, Refunds, and Cancellations

Our return, refund, and cancellation policies are detailed in our Refund & Cancellation Policy. By placing an order, you agree to the terms set forth therein, including applicable timelines, conditions, and refund processing periods.

7. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, product photographs, page layouts, software, and the compilation thereof — is the property of BYTEVOLVE COMMERCE PRIVATE LIMITED or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, transmit, or exploit any content from this website for commercial purposes without our prior written consent.

8. User Conduct

You agree not to: (a) use the website for any unlawful purpose; (b) attempt to gain unauthorised access to any part of the website or its systems; (c) use any automated means to access the website; (d) impersonate any person or entity; (e) interfere with or disrupt the functioning of the website; or (f) submit false information during checkout or registration.

Violation of these terms may result in immediate suspension of your access and legal action as deemed appropriate.

9. Limitation of Liability

To the fullest extent permitted by applicable law, BYTEVOLVE COMMERCE PRIVATE LIMITED and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website, purchase of products, or any act or omission of third-party service providers (including shipping carriers and payment processors).

Our total liability for any claim arising from or relating to your use of the website or purchase of a product shall not exceed the amount paid by you for the specific product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless BYTEVOLVE COMMERCE PRIVATE LIMITED, its directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms, misuse of the website, or infringement of any third-party rights.

11. Prohibited Products

Velour Man exclusively sells men's clothing and fashion accessories. We do not sell, promote, or facilitate the sale of any prohibited or restricted goods including but not limited to: drugs and narcotics, weapons and ammunition, counterfeit or pirated goods, lottery tickets and gambling products, adult content, and tobacco or alcohol products. Any claims to the contrary are fraudulent and should be reported to us immediately.

12. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only, and we do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access such websites at your own risk.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data. By using the website, you consent to the practices described in our Privacy Policy.

14. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the website after any such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

16. Grievance Redressal

In compliance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, the following Grievance Officer is designated to address your concerns:

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information